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Customer Agreement & Transparency

Terms & Conditions

Last Updated: October 2026. Please read these terms carefully before placing an order on QUEEN SAREE. By browsing or purchasing from our platform, you agree to be bound by these policies.

1. General Agreement & Account Registration

These terms govern your access to and use of QUEEN SAREE (https://queensaree.com). When creating an account or placing a guest order, you warrant that all information provided—specifically your active mobile phone number and delivery location—is truthful and up-to-date.

2. Product Descriptions & Daylight Photography Guarantee

Real-Tone Natural Light Standard: Every saree in our catalog is photographed under natural daytime light without artificial color exaggerations to reflect true fabric hues and zari richness.

Please note that slight visual variations (within 5-10%) may occur due to diverse display screen technologies (e.g., AMOLED, OLED, IPS LCD) or varying ambient lighting on personal smartphone monitors. Saree lengths (standard 12 Haath / 5.5 meters) and blouse inclusion details are explicitly specified on each product card.

3. Order Confirmation & Phone Verification

To eliminate fraudulent bookings and prevent uncollected parcel rejections:

  • Our support team will initiate an order confirmation call or SMS from +8801307973721 prior to packing and courier handover.
  • Orders with unverified phone numbers, unreachable contacts after multiple attempts, or suspicious multiple bookings may be placed on hold or canceled at our discretion.

4. Pricing, Delivery Fees & Timeframes

📍 Inside Dhaka City

Delivery Charge: ৳70
Delivery Time: 24 – 48 Hours
Payment: Cash on Delivery (COD)

🚚 Outside Dhaka & All Districts

Delivery Charge: ৳130
Delivery Time: 48 – 72 Hours
Payment: Cash on Delivery (COD)

* Delivery times may occasionally be extended during national festivals (Eid, Puja, Boishakh) or severe weather conditions.

5. Doorstep Parcel Inspection Policy

For complete peace of mind, customers are strictly encouraged to open the outer poly bag and inspect the saree fabric, color, and defect status in front of the courier delivery executive before completing the cash payment. If an incorrect model or defect is identified at the doorstep, you can immediately hand the parcel back to the rider after notifying our helpline.

6. 7-Day Exchange & Replacement Guarantee

If you discover any genuine manufacturing defect after delivery, we provide an easy 7-day exchange process under the following criteria:

  • The saree must be completely unused, unworn, unwashed, and in its pristine original folding.
  • The attached tags and brand packaging must remain intact. If an unstitched blouse piece is included, it must not be cut or altered.
  • Notify our customer support within 48 hours of receipt via call at +8801307973721.

7. Intellectual Property Rights

All images, product descriptions, brand logos, graphic marks, and layout compositions displayed on this website are the intellectual property of QUEEN SAREE. Unauthorized copying, scraping, or commercial republishing without written authorization is strictly prohibited.

Need Clarification or Order Assistance?

Our dedicated customer support representatives are available every day (10:00 AM – 10:00 PM) to help you: